Shipping policy
At Heedy, we believe a great customer experience is about more than just the product – it also includes a smooth, reliable and transparent delivery experience. Every order is carefully prepared, securely packed and shipped with trusted logistics partners to help ensure safe and timely delivery.
Order Processing
All orders are processed within 2 business days.
During peak periods or product launches, processing may take an additional business day.
Once your order has been shipped, you will receive a tracking link by email so that you can follow your shipment.
Shipping Destinations
We currently ship to:
Sweden • Norway • Denmark • Selected international destinations
If your country is not available at checkout, please contact us at contact@heedy.app for assistance.
Shipping Methods & Estimated Delivery Times
| Region | Standard Delivery |
|---|---|
| Sweden / Norway / Denmark | 9 days |
| EU Countries | 9 days |
| United Kingdom / Switzerland | 9 days |
| USA & Canada | 9 days |
| Rest of the World | 9 days |
Delivery times are estimates and may vary due to customs processing, carrier delays or other circumstances outside our reasonable control.
Shipping Costs
We offer free standard shipping on all qualifying orders.
Customs, Import Duties and Taxes
Unless expressly stated otherwise, orders are delivered under the Delivered At Place (DAP) delivery term in accordance with Incoterms® 2020. This means that you, as the customer, are the recipient and legal importer of the goods in the destination country.
As the importer, you are responsible for any applicable import VAT, customs duties, taxes, clearance fees and other charges that may arise when the goods enter the destination country. These charges are not included in the product price or shipping cost unless expressly stated on our website.
You are also responsible for ensuring that the products may legally be imported into the destination country and that all applicable laws and regulations are complied with.
If customs duties, taxes or other import-related charges are not paid and the shipment is returned to us, we reserve the right, to the extent permitted by applicable law, to deduct the actual costs arising from the return, including return shipping and other directly incurred charges, from any refund due.
Where we expressly state that duties and taxes are prepaid and the order is shipped Delivered Duty Paid (DDP), the order should be delivered without additional customs duties or import taxes being charged upon delivery.
If you are unsure about any potential customs or import charges, you are welcome to contact our customer service team before placing your order.
Track Your Order
All shipments include tracking.
Once your order has been shipped, you will automatically receive a tracking link by email.
If you do not receive your tracking link, please contact us at contact@heedy.app.
Lost, Delayed or Damaged Shipments
We ship orders using trusted carriers. If your package is delayed, damaged or appears to be lost, please contact us as soon as possible so that we can investigate the shipment.
contact@heedy.app
Please include your order number and tracking ID.
Your statutory consumer rights are not affected by this process.
Address Changes
Delivery address changes are only possible before an order has been shipped.
Once an order has been dispatched, we may no longer be able to change the delivery address.
Pre-Orders & Made-to-Order Products
If your order includes a pre-order or made-to-order product, the entire order may be shipped once all items are ready, unless otherwise stated at the time of purchase.
This helps us reduce unnecessary shipments and minimise the environmental impact of multiple deliveries.
Contact
If you have any questions about shipping or delivery, please contact us:
contact@heedy.app
We usually respond within 24 hours (Monday–Friday).
Heedy is operated by:
Fizzy Minds AB
Kristiansandsvägen 13
S-461 73 Trollhättan
Sweden