Heedy needs an internet connection for features that communicate with family members or receive updated information.

If the tablet loses its connection:

• Video calls may not connect
  
• New photos and messages cannot be received
  
• Weather information may not update
  

How do I reconnect the tablet?

Check whether the tablet is using Wi-Fi or mobile data.

If using Wi-Fi, make sure the tablet is connected to the correct network and that the internet connection is working.

If using mobile data, check that mobile data is enabled and that the SIM has an active data connection.

Once the internet connection returns, Heedy can reconnect and receive new information again.

If the tablet repeatedly loses its connection, check the Wi-Fi signal or mobile network coverage.